At BhatBhateni Pet Shop, we aim to provide a seamless shopping experience for our customers. Please review our order policy outlined below:
**Ordering Process:**
1. **Placing Orders:** Orders can be placed in-store or through our official website. Online orders require account registration and completion of the checkout process.
2. **Order Confirmation:** Upon successful placement of an order, customers will receive an order confirmation via email or SMS, containing order details and a unique order number.
3. **Modifying/Cancelling Orders:** Requests for order modifications or cancellations should be made promptly after placing the order. Please [contact us](contact-info) for assistance, as we aim to process orders swiftly.
**Contact Information:** For any inquiries or assistance regarding orders, returns, or exchanges, please [contact our customer service](984136009).
**Return Procedure:**
1. **Initiating a Return:** To initiate a return or exchange, please [contact our customer service](contact-info) within the stipulated return period, providing your order number and details of the item(s) you wish to return.
2. **Return Shipping:** Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
3. **Return Approval:** Once your return request is approved, instructions for the return shipment will be provided, along with a return authorization code (if applicable).
**Additional Information:**
- **Damaged or Defective Items:** In the case of damaged or defective items received, please [contact us](contact-info) immediately for assistance and resolution.
- **Restocking Fees:** We reserve the right to apply restocking fees for returns that do not meet the specified conditions outlined in our returns policy.
**Contact Information:** For any inquiries or assistance regarding orders, returns, or exchanges, please [contact our customer service](9841363009).
This order and returns policy is subject to change without prior notice. Any updates or modifications will be communicated through our official channels.
Thank you for choosing BhatBhateni Pet Shop for your pet-related needs. We value your satisfaction and strive to provide excellent service.